Erectimus Shipping Policy
This page sets out the full Erectimus shipping policy: where we ship, what it costs, how long it takes, and who carries responsibility at each stage. Erectimus ships worldwide from stock held ready for dispatch, in plain packaging with no reference to the product on the outside.
Delivery Timeframes
Delivery time is measured from dispatch, not from the time the order is placed.
- Most destinations: 10 to 14 business days
- Thailand, Singapore, and Malaysia: 3 to 5 business days
- United States, by DHL Express: 5 to 8 business days
These are estimates. Customs clearance, public holidays, and carrier handling can extend them, and none of those are within our control.
Dispatch
- Orders are dispatched within one business day of receipt
- Orders placed on a weekend or public holiday are dispatched the next business day
- Tracking is issued to every customer at the point of dispatch
Shipping Costs
Shipping is priced on the value of the order, not on the number of items. The applicable rate is calculated automatically and shown before you pay.
| Order total | Most destinations | Thailand, Singapore, Malaysia | United States |
|---|---|---|---|
| Free sample pack | USD 4.50 | USD 4.50 | Not sent to the United States |
| Under USD 41.00 | USD 9.50 | Free | Not available |
| USD 41.00 to USD 139.99 | Free | Free | Not available |
| USD 140.00 and above | Free | Free | USD 19.50 by DHL Express, plus US import duties and taxes paid by the receiver |
Free Shipping Outside the United States
Any order totalling USD 41.00 or more ships free to every destination except the United States. There is no code to enter and no minimum quantity. Both multi-pack offers on the order page qualify, and so do two Single Packs.
Customers in Thailand, Singapore, and Malaysia receive free shipping on every order with no minimum value.
United States Orders
United States orders are sent by DHL Express for a flat USD 19.50, on orders of USD 140 or more. The multi-pack offers are available to United States customers. The Single Pack and the free sample pack are not sent to United States addresses.
US import duties and taxes are not included in the price or the shipping charge. DHL collects them from the receiver on delivery, together with any DHL processing fee. Refusing delivery, including refusing to pay these charges, means the order is not refundable. See the Refund Policy.
Free Sample Pack
The free sample pack carries a flat shipping fee of USD 4.50 to every destination except the United States, where it is not sent. The capsules themselves are free. The fee covers postage and confirms the request comes from a genuine address. One pack per customer per address, first-time orders only.
Discreet Packaging
Every order ships in plain, unlabelled outer packaging. There is no product name, brand name, or description of contents anywhere on the outside of the parcel. Your bank statement shows a discreet billing descriptor with no reference to the product.
Where We Ship
We ship worldwide. The destinations available to you are shown at checkout once you enter your address. If your country does not appear, we are not currently able to deliver to your location.
Customs, Duties and Import Taxes
International shipments may be subject to customs clearance, import duties, taxes, or inspection on arrival. Any such charges are payable by you and are not included in the price shown at checkout. For United States orders, DHL collects these from the receiver on delivery.
As the recipient you are the importer of record. You are responsible for compliance with the laws and regulations that apply to importing herbal supplements into your country. Check these before ordering if you are uncertain.
Customs processing can delay a parcel well beyond the estimated delivery window. Erectimus has no visibility of or influence over customs decisions.
Customs Detention and Seizure
If customs authorities detain or seize a parcel, the associated costs and responsibilities rest with you as the importer of record. This includes any storage fees, duties, or penalties levied by the authority. We cannot refund, replace, or reship an order that has been seized by customs.
By placing an order you accept these terms.
Delivery Responsibility
Once an order is handed to the carrier, tracking is provided so you can monitor its progress.
When the carrier marks an order as delivered, responsibility for the parcel transfers to you. If tracking shows delivery but you have not received the parcel, contact the carrier directly, as they hold the delivery scan data and proof of delivery. Erectimus is not liable for parcels confirmed delivered by the carrier but not received.
Lost or Damaged Orders
Claims are handled under the Refund Policy. The deadlines are:
- Damaged on arrival: report within 30 days of receipt, with a photograph of the damage
- Lost in transit: report within 30 days of dispatch
Allow the full delivery window to pass before submitting a lost-in-transit claim. Email orders@erectimus.com with your order number. We respond within one business day.